Welcome to the new age of Benefits Management

Why We're Better

Welcome to the new age of Benefits Management

Why We're Better

Technology Meets Human Resources

Make managing human resources more efficient - and your job easier. Learn how EBS is taking benefits into the future while still offering the person-to-person attention you depend on.

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Our Team

We're not your average brokers. And that's a good thing.

Carolyn Mendola

Client Manager

Early Years

Born and raised in Baltimore County, Carolyn graduated Suma Cum Laude from the University of Baltimore. She earned a bachelor's degree in Health Systems Management and is a member of Alpha Chi National College Honor Society. Ms. Smarty Pants met her husband while working together at Linwood's restaurant, and the two ran off to swanky Providence, Rhode Island while he attended culinary school. Fortunately for us, that's when Carolyn landed her first job working with a national insurance carrier.

What we know about Carolyn:

"Putting the "pro" back in "proactive."

Carolyn has been brightening the insurance scene since 1998, on both the carrier and broker side. She has held such roles as support analyst, assistant account manager, benefits analyst and account manager and holds a Life and Health license. She resides in Towson, Maryland with her husband Pete and daughters Ava and Nina.

Say "proactive" and Carolyn is so there. Passionate about establishing and maintaining strong relationships, she manages a large volume of clients for EBS. Proof in point: Carolyn prepares benefit illustrations that offer solutions that help clients make informed decisions regarding their benefits. She conducts client open enrollment meetings. Attends webinars and carrier meetings to stay on top of market trends and industry-specific topics . . .honestly, it's too tiring to list it all.

Read more

Fun Facts

I played a "Flying Monkey" in the a summer camp production of The Wizard of Oz. Needless to say, there was no future in Hollywood for me.

My toes are double jointed. But please don't ask me to demonstrate!

Peas and soda don't mix. My parents once discovered the peas from my sister's and my dinner plates floating in a big bottle of soda. Nabbed!

Friend of the Family. I've watched every episode of Family Feud from every era and can name all six hosts.

More Team Members

Dylan Burtis

Client Advisor

Early Years: The Good Dirt

It was all rough and tumble for this Long Island prankster. A self-proclaimed "Dennis the Menace," babysitters charged double the going rate for "Dylan the Devil." One of five children, he became quite the wrestler by the time he reached high school (four-year varsity), played lacrosse, and made the Adidas All-American lacrosse team. He also had "an accent so thick, I was asked every day if I was from Boston."

What we know about Dylan: He Cleans Up Well (?)

Dylan went to Towson University, was a President of the Sigma Chi Fraternity and graduated in "only" 5 years. After eight years serving as the Commercial Manager for the family's Stanley Steemer business, it seems that all of the kinks were gone. So off he went into the Insurance biz, where he slaves tirelessly to keep every client relationship fresh and spotless.

Read more

Fun Facts

Spot-on decision maker. Dylan had never even seen Towson University before it became his higher learning institute of choice. And sure, he chose it because his sister told him the girl to boy ratio was 67/33. But is there honestly a better reason? Exactly.

More Team Members

Kelli Argo

Client Care Specialist

Early Years:

Born in Maryland, Kelli is the oldest of three sisters. Always one to stay active, this kid sashayed her way into dance class at age five and kept dancing for 10 years! Kelli also played high school softball and, later, actively sought out adventure by studying abroad in Spain for three wonderful months while a student at the University of Delaware.

What we know about Kelli

After college, Kelli embarked on a career as a reporter for a weekly paper in Dover, Delaware. It took her just three years to realize the small salary wasn't going to cut it forever. After bartending to pay off debts, she ditched the booze and became dazzled by the world of insurance. "For seven years, I worked for State Farm and, as cheesy as it sounds, I really became that good neighbor my clients could count on."

After working as a benefits advisor and training specialist for KELLY, she joined EBS in early 2017. "For the first time ever, I feel like I've found my forever work home. I look forward to servicing our clients and helping our team grow the business for years to come." Aw, shucks. We feel the same way!

Read more

Fun Facts

Good Fake! One night, I asked this guy Eric to be my pretend boyfriend to keep a creepy older gentleman from hitting on me at a bar. It became pretty obvious he wasn't actually my boyfriend when we later exchanged numbers! No matter. The pretend boyfriend is now my husband!

Ok . . . Another Good Fake! I have a tiny tattoo on my foot, but my decision to get one was far from spontaneous. I wore a fake tattoo for a week to make sure I liked it first.

Getting Real. I am obsessed with being a mom. I never knew I could love a person so much. Madison "Maddie" has my heart! Eric - don't be jealous!

Just No. I am far from a picky eater but strongly dislike peas. They are gross.

More Team Members

Ismael Quezada

Client Coordinator

Early Years

Ish hails from Baltimore, Maryland. The son of a Guatemalan mother and Honduran father, this kid did it up right. The young Ish loved playing soccer and wanted to become a boxer. That competitive team spirit suits us just fine. "My family taught me what it means to be positive, hard-working and caring," he notes. Those qualities served him well as a student at Loyola Blakefiend in Towson, and it serves you well as our client, too.

What We Know about Ismael

Ish's passions include music and helping his Hispanic community. He also has an impressive career record. Never one to sit idle, the current EBS-er once worked at a dentist office called Kool Smiles before hurling himself into the insurance world as a Customer Service Rep at Kelly and Associates. He now has five years of customer service under his belt and is ever ready to tackle any project as he continues to grow with EBS.

Read more

Fun Facts

Dog Days. I'm a proud dog dad of two, Gambino and Derulo.

Character Assassination. I've been in a Super Smash Bros Tournament. So you know I mean business.

Soul Brother. I sing and play guitar, piano, and the ukulele. Any requests?

More Team Members
  • Carolyn Mendola

    Client Manager

    Early Years

    Born and raised in Baltimore County, Carolyn graduated Suma Cum Laude from the University of Baltimore. She earned a bachelor's degree in Health Systems Management and is a member of Alpha Chi National College Honor Society. Ms. Smarty Pants met her husband while working together at Linwood's restaurant, and the two ran off to swanky Providence, Rhode Island while he attended culinary school. Fortunately for us, that's when Carolyn landed her first job working with a national insurance carrier.

    What we know about Carolyn:

    "Putting the "pro" back in "proactive."

    Carolyn has been brightening the insurance scene since 1998, on both the carrier and broker side. She has held such roles as support analyst, assistant account manager, benefits analyst and account manager and holds a Life and Health license. She resides in Towson, Maryland with her husband Pete and daughters Ava and Nina.

    Say "proactive" and Carolyn is so there. Passionate about establishing and maintaining strong relationships, she manages a large volume of clients for EBS. Proof in point: Carolyn prepares benefit illustrations that offer solutions that help clients make informed decisions regarding their benefits. She conducts client open enrollment meetings. Attends webinars and carrier meetings to stay on top of market trends and industry-specific topics . . .honestly, it's too tiring to list it all.

    Fun Facts

    I played a "Flying Monkey" in the a summer camp production of The Wizard of Oz. Needless to say, there was no future in Hollywood for me.

    My toes are double jointed. But please don't ask me to demonstrate!

    Peas and soda don't mix. My parents once discovered the peas from my sister's and my dinner plates floating in a big bottle of soda. Nabbed!

    Friend of the Family. I've watched every episode of Family Feud from every era and can name all six hosts.

    More Team Members
  • Dylan Burtis

    Client Advisor

    Early Years: The Good Dirt

    It was all rough and tumble for this Long Island prankster. A self-proclaimed "Dennis the Menace," babysitters charged double the going rate for "Dylan the Devil." One of five children, he became quite the wrestler by the time he reached high school (four-year varsity), played lacrosse, and made the Adidas All-American lacrosse team. He also had "an accent so thick, I was asked every day if I was from Boston."

    What we know about Dylan: He Cleans Up Well (?)

    Dylan went to Towson University, was a President of the Sigma Chi Fraternity and graduated in "only" 5 years. After eight years serving as the Commercial Manager for the family's Stanley Steemer business, it seems that all of the kinks were gone. So off he went into the Insurance biz, where he slaves tirelessly to keep every client relationship fresh and spotless.

    Fun Facts

    Spot-on decision maker. Dylan had never even seen Towson University before it became his higher learning institute of choice. And sure, he chose it because his sister told him the girl to boy ratio was 67/33. But is there honestly a better reason? Exactly.

    More Team Members
  • Kelli Argo

    Client Care Specialist

    Early Years:

    Born in Maryland, Kelli is the oldest of three sisters. Always one to stay active, this kid sashayed her way into dance class at age five and kept dancing for 10 years! Kelli also played high school softball and, later, actively sought out adventure by studying abroad in Spain for three wonderful months while a student at the University of Delaware.

    What we know about Kelli

    After college, Kelli embarked on a career as a reporter for a weekly paper in Dover, Delaware. It took her just three years to realize the small salary wasn't going to cut it forever. After bartending to pay off debts, she ditched the booze and became dazzled by the world of insurance. "For seven years, I worked for State Farm and, as cheesy as it sounds, I really became that good neighbor my clients could count on."

    After working as a benefits advisor and training specialist for KELLY, she joined EBS in early 2017. "For the first time ever, I feel like I've found my forever work home. I look forward to servicing our clients and helping our team grow the business for years to come." Aw, shucks. We feel the same way!

    Fun Facts

    Good Fake! One night, I asked this guy Eric to be my pretend boyfriend to keep a creepy older gentleman from hitting on me at a bar. It became pretty obvious he wasn't actually my boyfriend when we later exchanged numbers! No matter. The pretend boyfriend is now my husband!

    Ok . . . Another Good Fake! I have a tiny tattoo on my foot, but my decision to get one was far from spontaneous. I wore a fake tattoo for a week to make sure I liked it first.

    Getting Real. I am obsessed with being a mom. I never knew I could love a person so much. Madison "Maddie" has my heart! Eric - don't be jealous!

    Just No. I am far from a picky eater but strongly dislike peas. They are gross.

    More Team Members
  • Ismael Quezada

    Client Coordinator

    Early Years

    Ish hails from Baltimore, Maryland. The son of a Guatemalan mother and Honduran father, this kid did it up right. The young Ish loved playing soccer and wanted to become a boxer. That competitive team spirit suits us just fine. "My family taught me what it means to be positive, hard-working and caring," he notes. Those qualities served him well as a student at Loyola Blakefiend in Towson, and it serves you well as our client, too.

    What We Know about Ismael

    Ish's passions include music and helping his Hispanic community. He also has an impressive career record. Never one to sit idle, the current EBS-er once worked at a dentist office called Kool Smiles before hurling himself into the insurance world as a Customer Service Rep at Kelly and Associates. He now has five years of customer service under his belt and is ever ready to tackle any project as he continues to grow with EBS.

    Fun Facts

    Dog Days. I'm a proud dog dad of two, Gambino and Derulo.

    Character Assassination. I've been in a Super Smash Bros Tournament. So you know I mean business.

    Soul Brother. I sing and play guitar, piano, and the ukulele. Any requests?

    More Team Members

As employee benefits brokers, our core competency is to provide you access to medical, dental, vision, life, disability, and other insurance products. We help you navigate employee benefits through automated technologies that streamline and automate the process, such as integrated payroll, enrollment platforms, benefits administration, and Human Resource Information Systems. We keep you out of the penalty zone by advising you and providing solutions to meet your ERISA and Affordable Care Act (ACA) requirements, including reporting and distributing notices. We protect your bottom line by providing financially-focused and strategic planning, cost containment strategies, and risk management. We back all of this up with incredible customer service that is with you every step of the way. We are Employee Benefit Services. We are easier, better, smarter.