Careers at EBS

Careers at EBS


Our small team is growing fast! If you're upbeat, outgoing and thrive in a fun and high-energy environment, EBS is the place for you! We offer a fun working environment with opportunities for advancement.

Department: Customer Service 

Classification: Full-Time (40 hours/week), Salaried, Non-Exempt 

Positions Summary 

A Client Manager interfaces with a group of clients (book of business) to strategize and propose viable solutions to manage the menu of benefit options that the client offers to its employees. The Client Manager partners with clients and assists them with their annual renewal process, cross-sell opportunities and possible options that would enhance or meet the goals of the client. The end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. Client Managers understand thoroughly the expectations of the client, and consistently meet or exceed those expectations. Client Managers must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development. 


Account Management 

  1.  Partners with each client in the book of business throughout the renewal process. The partnership is demonstrated through: a. Understands and brings viable solutions and cross-sell opportunities upon the client's renewal; 
  2. Strategically plans and executes renewals, staying in regular communication with the clients, solves any problems throughout the renewal process and runs open enrollment meetings. 
  3. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work. 
  4. Assesses the nature of a problem quickly, thoroughly understand the expectations of the client and consistently meets those expectations through viable solutions. 

Business Development 

  1. Promotion of EBS through sales opportunities, networking groups and referrals. 

Continuing Education 

  1. Understands employee benefits, including plan designs, available riders, cross-sell opportunities, legislation, compliance, emerging trends and stays proactive through self-educating. 
  2. Positively influences the team members; collaborates effectively to mediate concerns, offer encouragement and praise and build good working relationships. 
  3. Promotes and offers ideas for improvement. 
  4. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations. 


  1. Uses tools and systems (e.g. SalesForce, Dynamis, various HRIS systems, Microsoft Office Suite, etc.) to enhance the job. Updates systems, creates e-mail groups for fast and efficient information dissemination. Keeps desk and work area organized and clean. 


  1. Reports to: Director of Client Services 
  2. Supervises: None 

Knowledge/Experience Required 

  1. Three to five years of experience (preferred) in benefits, including a strong knowledge of both fully insured and self-insured plans, ancillary lines and current legislation. 
  2. Bachelor's degree (or its equivalent). 
  3. Maryland Life and health license, required. 

Talents/Strengths Required 

  1. Organization 
  2. Communication 
  3. Able to prioritize effectively 
  4. Multi-tasking 

Skills/Abilities Required 

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.). 
  2. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues. 
  3. Possess a natural inclination to reach out, build relationships and uncover issues before the client calls EBS. 
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software. 

Physical Requirements/Miscellaneous 

  1. Valid Driver's License. 
  2. There are no physical requirements for the position. 

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure and knowledge/strengths/abilities required to succeed. It is not a contract. 

Employee Benefit Services of Maryland, Inc. is an Equal Opportunity Employer. 



Salary, Benefits & Time Off

We want you to stay healthy! In addition to company paid Life, Disability and Telemedicine, we offer a variety of medical plans to choose from, as well as dental and vision plans! You'll have access to a national network of doctors that provides comprehensive coverage when you need it most.

You'll get all the usual holidays off, plus a few you might not expect! We have a flexible vacation policy that allows you to get the rest and relaxation you need to refresh. If you're welcoming a little one, our paid maternal leave offers three months of leave at full pay.

Location & Office

An awesome building located on the picturesque Inner Harbor waterfront is the place we call home! We are within walking distance of the harbor, Federal Hill and more! We even have beach cruisers that you can take out to explore downtown Baltimore. Oh, don't worry about parking. We'll pay for your spot right in the Harbor Court garage.


Our managing partners believe in a healthy organization, so organic, healthy snacks, lunches and drinks are a no-brainer in our kitchen.

Employee experience

The work environment is fun, casual, and collaborative. Life at EBS wouldn't be the same without our free Under Armour Fitness Bootcamps, lunches, happy hours, O's and Raven's games, our annual holiday party, community outreach and so much more! These are just a few ways that we like to celebrate and bond over common interests.


  • CEOReport Corporate Culture Award 2018
  • Business Insurance Best Places to Work 2018
  • CareFirst Platinum Broker
  • UnitedHealthcare United Advantage Gold Broker
  • SmartCEO Corporate Culture Award 2015
  • Assurant Employee Benefits MVP
  • Mutual of Omaha Platinum Producer
  • Guardian Preferred Broker
  • Aetna Premium Producer

As employee benefits brokers, our core competency is to provide you access to medical, dental, vision, life, disability, and other insurance products. We help you navigate employee benefits through automated technologies that streamline and automate the process, such as integrated payroll, enrollment platforms, benefits administration, and Human Resource Information Systems. We keep you out of the penalty zone by advising you and providing solutions to meet your ERISA and Affordable Care Act (ACA) requirements, including reporting and distributing notices. We protect your bottom line by providing financially-focused and strategic planning, cost containment strategies, and risk management. We back all of this up with incredible customer service that is with you every step of the way. We are Employee Benefit Services. We are easier, better, smarter.