Our Team

Our Team

Beth Appel

Client Care Specialist

Early Years

An eastern shore native, Beth graduated from Severna Park High School. She then graced the locals by choosing to attend Towson University. Her husband, BJ, was pretty happy about that, too. They met through mutual friends while both were TU students. After years living the sunny life in different states -- she in San Diego and he in West Palm Beach -- the two got hitched and decided to move back home to crab town.

What we know about Beth

She performs somersaults for her clients.

Beth started her career as a Gym Director for a gymnastics facility. She then cartwheeled straight into the insurance biz as a customer service rep at KELLY, where she quickly moved up the latter to become a customer service team leader and trainer before having her first child.

Fun Facts

She's got great taste in past times. I spend my free time playing with my one-year-old daughter, Blakely, or watching Netflix.

She puts her money where her mouth is. I love a good brewery tour, wine tasting, and going out to dinner around Baltimore. I also like to I like to bake!

She walks the walk. I hiked the Grand Canyon rim to river and back in 2010 with a friend.

Debbie Xairavong

Client Care Specialist

Early Years

Debbie grew up in Hacienda Heights, California but moved around a lot. In fact, she was never at the same school for more than 3 years. Her family finally landed in Towson, Maryland where she aced all four years at Towson High -- scoring at least a 3.9 GPA. She also held various memberships in Baltimore County choirs, musicals, and clubs. Still, her love of beaches and California weather has never died.

What we know about Debbie

She's made serving clients a science.

Debbie holds a Biology/Pre-Med degree from the University of Maryland. Baltimore County. Her intention was to become a pediatrician. But as fate would have it, she "somehow, landed a job with Group Benefit Services." Before joining EBS as a Client Care Specialist, she spent 13 years with Group Benefit Services as an account admin then assistant manager.

Fun Facts

Nothing beats a good sweat. I work out and exercise as much as I can and I love yoga.

Unless it's great food. I also love to cook and eat! Major foodie, here.

Music rocks! I love all music, too! From classical to rock and pop -- you name it!

She's a fierce competitor. I'm super-competitive and strive for the best. Life is precious and short -- the sky is the limit!

Mom's the word. I spend as much time as I can with my six-year-old, who is my world and my heart.

Kelli Argo

Client Care Specialist

Early Years:

Born in Maryland, Kelli is the oldest of three sisters. Always one to stay active, this kid sashayed her way into dance class at age five and kept dancing for 10 years! Kelli also played high school softball and, later, actively sought out adventure by studying abroad in Spain for three wonderful months while a student at the University of Delaware.

What we know about Kelli

After college, Kelli embarked on a career as a reporter for a weekly paper in Dover, Delaware. It took her just three years to realize the small salary wasn't going to cut it forever. After bartending to pay off debts, she ditched the booze and became dazzled by the world of insurance. "For seven years, I worked for State Farm and, as cheesy as it sounds, I really became that good neighbor my clients could count on."

After working as a benefits advisor and training specialist for KELLY, she joined EBS in early 2017. "For the first time ever, I feel like I've found my forever work home. I look forward to servicing our clients and helping our team grow the business for years to come." Aw, shucks. We feel the same way!

Fun Facts

Good Fake! One night, I asked this guy Eric to be my pretend boyfriend to keep a creepy older gentleman from hitting on me at a bar. It became pretty obvious he wasn't actually my boyfriend when we later exchanged numbers! No matter. The pretend boyfriend is now my husband!

Ok . . . Another Good Fake! I have a tiny tattoo on my foot, but my decision to get one was far from spontaneous. I wore a fake tattoo for a week to make sure I liked it first.

Getting Real. I am obsessed with being a mom. I never knew I could love a person so much. Madison "Maddie" has my heart! Eric - don't be jealous!

Just No. I am far from a picky eater but strongly dislike peas. They are gross.

Ismael Quezada

Client Coordinator

Early Years

Ish hails from Baltimore, Maryland. The son of a Guatemalan mother and Honduran father, this kid did it up right. The young Ish loved playing soccer and wanted to become a boxer. That competitive team spirit suits us just fine. "My family taught me what it means to be positive, hard-working and caring," he notes. Those qualities served him well as a student at Loyola - Blakefield in Towson, and it serves you well as our client, too.

What We Know about Ismael

Ish's passions include music and helping his Hispanic community. He also has an impressive career record. Never one to sit idle, the current EBS-er once worked at a dentist office called Kool Smiles before hurling himself into the insurance world as a Customer Service Rep at Kelly and Associates. He now has five years of customer service under his belt and is ever ready to tackle any project as he continues to grow with EBS.

Fun Facts

Dog Days. I'm a proud dog dad of two, Gambino and Derulo.

Character Assassination. I've been in a Super Smash Bros Tournament. So you know I mean business.

Soul Brother. I sing and play guitar, piano, and the ukulele. Any requests?

  • Beth Appel

    Client Care Specialist

    Early Years

    An eastern shore native, Beth graduated from Severna Park High School. She then graced the locals by choosing to attend Towson University. Her husband, BJ, was pretty happy about that, too. They met through mutual friends while both were TU students. After years living the sunny life in different states -- she in San Diego and he in West Palm Beach -- the two got hitched and decided to move back home to crab town.

    What we know about Beth

    She performs somersaults for her clients.

    Beth started her career as a Gym Director for a gymnastics facility. She then cartwheeled straight into the insurance biz as a customer service rep at KELLY, where she quickly moved up the latter to become a customer service team leader and trainer before having her first child.

    Fun Facts

    She's got great taste in past times. I spend my free time playing with my one-year-old daughter, Blakely, or watching Netflix.

    She puts her money where her mouth is. I love a good brewery tour, wine tasting, and going out to dinner around Baltimore. I also like to I like to bake!

    She walks the walk. I hiked the Grand Canyon rim to river and back in 2010 with a friend.

    More Team Members
  • Debbie Xairavong

    Client Care Specialist

    Early Years

    Debbie grew up in Hacienda Heights, California but moved around a lot. In fact, she was never at the same school for more than 3 years. Her family finally landed in Towson, Maryland where she aced all four years at Towson High -- scoring at least a 3.9 GPA. She also held various memberships in Baltimore County choirs, musicals, and clubs. Still, her love of beaches and California weather has never died.

    What we know about Debbie

    She's made serving clients a science.

    Debbie holds a Biology/Pre-Med degree from the University of Maryland. Baltimore County. Her intention was to become a pediatrician. But as fate would have it, she "somehow, landed a job with Group Benefit Services." Before joining EBS as a Client Care Specialist, she spent 13 years with Group Benefit Services as an account admin then assistant manager.

    Fun Facts

    Nothing beats a good sweat. I work out and exercise as much as I can and I love yoga.

    Unless it's great food. I also love to cook and eat! Major foodie, here.

    Music rocks! I love all music, too! From classical to rock and pop -- you name it!

    She's a fierce competitor. I'm super-competitive and strive for the best. Life is precious and short -- the sky is the limit!

    Mom's the word. I spend as much time as I can with my six-year-old, who is my world and my heart.

    More Team Members
  • Kelli Argo

    Client Care Specialist

    Early Years:

    Born in Maryland, Kelli is the oldest of three sisters. Always one to stay active, this kid sashayed her way into dance class at age five and kept dancing for 10 years! Kelli also played high school softball and, later, actively sought out adventure by studying abroad in Spain for three wonderful months while a student at the University of Delaware.

    What we know about Kelli

    After college, Kelli embarked on a career as a reporter for a weekly paper in Dover, Delaware. It took her just three years to realize the small salary wasn't going to cut it forever. After bartending to pay off debts, she ditched the booze and became dazzled by the world of insurance. "For seven years, I worked for State Farm and, as cheesy as it sounds, I really became that good neighbor my clients could count on."

    After working as a benefits advisor and training specialist for KELLY, she joined EBS in early 2017. "For the first time ever, I feel like I've found my forever work home. I look forward to servicing our clients and helping our team grow the business for years to come." Aw, shucks. We feel the same way!

    Fun Facts

    Good Fake! One night, I asked this guy Eric to be my pretend boyfriend to keep a creepy older gentleman from hitting on me at a bar. It became pretty obvious he wasn't actually my boyfriend when we later exchanged numbers! No matter. The pretend boyfriend is now my husband!

    Ok . . . Another Good Fake! I have a tiny tattoo on my foot, but my decision to get one was far from spontaneous. I wore a fake tattoo for a week to make sure I liked it first.

    Getting Real. I am obsessed with being a mom. I never knew I could love a person so much. Madison "Maddie" has my heart! Eric - don't be jealous!

    Just No. I am far from a picky eater but strongly dislike peas. They are gross.

    More Team Members
  • Ismael Quezada

    Client Coordinator

    Early Years

    Ish hails from Baltimore, Maryland. The son of a Guatemalan mother and Honduran father, this kid did it up right. The young Ish loved playing soccer and wanted to become a boxer. That competitive team spirit suits us just fine. "My family taught me what it means to be positive, hard-working and caring," he notes. Those qualities served him well as a student at Loyola - Blakefield in Towson, and it serves you well as our client, too.

    What We Know about Ismael

    Ish's passions include music and helping his Hispanic community. He also has an impressive career record. Never one to sit idle, the current EBS-er once worked at a dentist office called Kool Smiles before hurling himself into the insurance world as a Customer Service Rep at Kelly and Associates. He now has five years of customer service under his belt and is ever ready to tackle any project as he continues to grow with EBS.

    Fun Facts

    Dog Days. I'm a proud dog dad of two, Gambino and Derulo.

    Character Assassination. I've been in a Super Smash Bros Tournament. So you know I mean business.

    Soul Brother. I sing and play guitar, piano, and the ukulele. Any requests?

    More Team Members

As employee benefits brokers, our core competency is to provide you access to medical, dental, vision, life, disability, and other insurance products. We help you navigate employee benefits through automated technologies that streamline and automate the process, such as integrated payroll, enrollment platforms, benefits administration, and Human Resource Information Systems. We keep you out of the penalty zone by advising you and providing solutions to meet your ERISA and Affordable Care Act (ACA) requirements, including reporting and distributing notices. We protect your bottom line by providing financially-focused and strategic planning, cost containment strategies, and risk management. We back all of this up with incredible customer service that is with you every step of the way. We are Employee Benefit Services. We are easier, better, smarter.