Careers at EBS

Careers at EBS

LAND YOUR DREAM JOB

Our small team is growing fast! If you're upbeat, outgoing and thrive in a fun and high-energy environment, EBS is the place for you! We offer a fun working environment with opportunities for advancement.

Department: Sales

Classification: Full-Time (40 hours/week), Commission-Based, Exempt

Contact: Ryan Sullivan, rsullivan@ebs-md.com, 443.438.1147

Position Summary

The Client Advisor will oversee and execute all aspects of the sales cycle. Manage ongoing sales pipeline to ensure business objectives are being met. Responsible for developing, expanding and coordinating new and existing business accounts. Takes a pro-active approach to all aspects of account management and service to clients, ensuring client needs are identified and met, in-line with agreed service standards. Highly motivated, self-starter, goal-oriented, with great organization and customer service skills.

Position Responsibilities:

Account Management

  1. Prepares and presents proposals & quotes and recommends coverage based on customer need.
  2. Provides service team with in-depth client information upon on-boarding and initiates introduction of service team to client. Understands client needs in order to provide services that were sold throughout the clients plan year. Provide service team with client needs with regards to Zywave set-up, HCR portal access, ThinkHR access, client specific requests, etc.
  3. Meets with service staff on a monthly basis to discuss key-accounts high level service issues, client requests, changes in plan, etc.

Business Development

  1. Develops and qualifies leads, using natural market and referrals
  2. Sets new business appointments through phone prospecting
  3. Prepares and presents EBS' prospect presentation at new business appointments
  4. Actively pursues outside business development opportunity to actively promote EBS brand (at least one).

Continuing Education

  1. Must fulfill Maryland State CE requirements on annual basis
  2. Attends internal and external training to stay up-to-date on the latest developments, trends and regulations within the market place
  3. Meets with Carrier Rep's to stay current on plan design and carrier specific updates

Administrative

  1. Provides service team with completed account documents to be saved in Resource Library and SalesForce.
  2. Actively inputs and updates sales opportunities in SalesForce through entire sales process.

Reporting/Accountability

Reports to: Ryan Sullivan

Supervises: N/A

Knowledge/Experience Required

  1. Bachelor's degree preferred; combination of education/experience will be considered
  2. Two to three years of related experience and/or training preferred
  3. Maryland Life & Health license required.
  4. Certified Healthcare Reform Specialist, preferred.

Skills/Abilities Required

  1. Ability to read, analyze and interpret contracts, policies, documents and regulation updates.
  2. Ability to effectively establish rapport, present client information and respond to on-the-spot questions from Managers and C-level client contacts.
  3. Excellent communication skills, written, verbally and over the phone. Ability to present new business presentations to C-level prospects.
  4. Ability to interpret and produce a variety of instructions furnished in written and oral form.
  5. Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles.
  6. Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn new systems and programs, such as SalesForce.

Physical Requirements/Miscellaneous

  1. There are no physical requirements for the position

This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.

Employee Benefit Services of Maryland, Inc. is an Equal Opportunity Employer.

Department: Customer Service 

Classification: Full-Time (40 hours/week), Salaried, Exempt 

POSITION SUMMARY 

The Client Manager partners with the Benefit Consultant and our clients to assist them with their annual renewal process, cross-sell opportunities and possible options that would enhance or meet the goals of the client. The end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. Client Managers must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development.  

POSITION RESPONSIBILITIES 

 Account Management 

  1. Partners with each client in the book of business throughout the renewal process.
  2. Responsible for the renewal, implementation, and enrollment process as directed by the Consultant.
  3. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  4. Assesses the nature of a problem quickly, thoroughly understand the expectations of the client and consistently meets those expectations through viable solutions. 
  5. Understands employee benefits, including plan designs, available riders, cross-sell opportunities, legislation, compliance, emerging trends and stays proactive through self- educating.
  6. Positively influences the team members; collaborates effectively to mediate concerns, offer encouragement and praise and build good working relationships.
  7. Promotes and offers ideas for improvement.

Business Development 

  1. Promotion of EBS through sales opportunities, networking groups and referrals. 
  2. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.

Administrative 

Uses tools and systems (e.g. SalesForce, Dynamics, various HRIS systems, Microsoft Office Suite, etc.) to enhance the job.

Continuing Education 

  1. As a condition of future employment, the Client Manager must: A) Successfully pass their Maryland State Life & Health exam within the first 90 days of employment. B) Must fulfill Maryland State CE requirements on an annual basis C) Attend internal training as needed

Reporting/Accountability

Reports to: Director of Client Services

Supervises: None

Knowledge/Experience Required 

  1. Three to five years of experience (preferred) in benefits, including a strong knowledge of both fully insured and self-insured plans, ancillary lines and current legislation. 
  2. Bachelor's degree (or its equivalent). 
  3. Maryland Life and health license, required. 

Talents/Strengths Required 

  1. Organization 
  2. Communication 
  3. Able to prioritize effectively 
  4. Multi-tasking 

Skills/Abilities Required 

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.). 
  2. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues. 
  3. Possess a natural inclination to reach out, build relationships and uncover issues before the client calls EBS. 
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software. 

Physical Requirements/Miscellaneous 

  1. Valid Driver's License. 
  2. There are no physical requirements for the position. 

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure and knowledge/strengths/abilities required to succeed. It is not a contract. 

Employee Benefit Services of Maryland, Inc. is an Equal Opportunity Employer. 

Department: Customer Service 

Classification: Full-Time (40 hours/week), Salaried, Exempt 

POSITION SUMMARY 

Responsible for overall strategy and client relationship. Directs team throughout the entire renewal process and works in conjunction with the client manager and coordinator to meet client deliverables.

The Benefit Consultant interfaces with a group of clients (book of business) to strategize and propose viable solutions to manage the menu of benefit options that the client offers to its employees. Benefit Consultants understand thoroughly the expectations of the client, and consistently meet or exceed those expectations. The end product of this partnership is intended to add value to the client, enabling the client to be competitive in their own industry. Benefit Consultants must contribute to and flourish in a team environment, learn and exemplify the Collaborative Way, and engage in regular professional development.  

POSITION RESPONSIBILITIES 

 Account Management 

  1. Partners with each client in the book of business throughout the renewal process. The partnership is demonstrated through: undefinedundefined
  2. Strategically plans and executes renewals, staying in regular communication with the clients, solves any problems throughout the renewal process and runs open enrollment meetings.
  3. Communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
  4. Assesses the nature of a problem quickly, thoroughly understand the expectations of the client and consistently meets those expectations through viable solutions.
  5. Understands employee benefits, including plan designs, available riders, cross-sell opportunities, legislation, compliance, emerging trends and stays proactive through self- educating.
  6. Positively influences the team members; collaborates effectively to mediate concerns, offer encouragement and praise and build good working relationships.
  7. Promotes and offers ideas for improvement.

Business Development 

  1. Promotion of EBS through sales opportunities, networking groups and referrals. 
  2. Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.

Administrative 

Uses tools and systems (e.g. SalesForce, Dynamics, various HRIS systems, Microsoft Office Suite, etc.) to enhance the job.

Continuing Education 

  1. As a condition of future employment, the Client Manager must: A) Successfully pass their Maryland State Life & Health exam within the first 90 days of employment. B) Must fulfill Maryland State CE requirements on an annual basis C) Attend internal training as needed

Reporting/Accountability

Reports to: Director of Client Services

Supervises: None

Knowledge/Experience Required 

  1. Three to five years of experience (preferred) in benefits, including a strong knowledge of both fully insured and self-insured plans, ancillary lines and current legislation. 
  2. Bachelor's degree (or its equivalent). 
  3. Maryland Life and health license, required. 

Talents/Strengths Required 

  1. Organization 
  2. Communication 
  3. Able to prioritize effectively 
  4. Multi-tasking 

Skills/Abilities Required 

  1. Excellent communication and presentation skills (listens, speaks, and writes well); able to interact effectively with people of various responsibility and authority (employees, key contacts, executives, etc.). 
  2. Able to manage a multitude of details (including paperwork); stays proactive while juggling these issues. 
  3. Possess a natural inclination to reach out, build relationships and uncover issues before the client calls EBS. 
  4. Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software. 

Physical Requirements/Miscellaneous 

  1. Valid Driver's License. 
  2. There are no physical requirements for the position. 

This position description is not intended to be all-inclusive, but to provide a general scope of the person and the position, outlining the primary responsibilities, reporting structure and knowledge/strengths/abilities required to succeed. It is not a contract. 

Employee Benefit Services of Maryland, Inc. is an Equal Opportunity Employer. 

JOIN OUR WORLD-CLASS TEAM OF BENEFIT EXPERTS!

WHY WORK AT EBS?

Salary, Benefits & Time Off

We want you to stay healthy! In addition to company paid Life, Disability and Telemedicine, we offer a variety of medical plans to choose from, as well as dental and vision plans! You'll have access to a national network of doctors that provides comprehensive coverage when you need it most.

You'll get all the usual holidays off, plus a few you might not expect! We have a flexible vacation policy that allows you to get the rest and relaxation you need to refresh. If you're welcoming a little one, our paid maternal leave offers three months of leave at full pay.

Location & Office

An awesome building located on the picturesque Inner Harbor waterfront is the place we call home! We are within walking distance of the harbor, Federal Hill and more! We even have beach cruisers that you can take out to explore downtown Baltimore. Oh, don't worry about parking. We'll pay for your spot right in the Harbor Court garage.

Food

Our managing partners believe in a healthy organization, so organic, healthy snacks, lunches and drinks are a no-brainer in our kitchen.

Employee experience

The work environment is fun, casual, and collaborative. Life at EBS wouldn't be the same without our free Under Armour Fitness Bootcamps, lunches, happy hours, O's and Raven's games, our annual holiday party, community outreach and so much more! These are just a few ways that we like to celebrate and bond over common interests.

Awards

  • INC. MAGAZINE'S 2018 BEST WORKPLACES
  • CEOReport Corporate Culture Award 2018
  • Business Insurance Best Places to Work 2018
  • CareFirst Platinum Broker
  • UnitedHealthcare United Advantage Gold Broker
  • SmartCEO Corporate Culture Award 2015
  • Assurant Employee Benefits MVP
  • Mutual of Omaha Platinum Producer
  • Guardian Preferred Broker
  • Aetna Premium Producer

As employee benefits brokers, our core competency is to provide you access to medical, dental, vision, life, disability, and other insurance products. We help you navigate employee benefits through automated technologies that streamline and automate the process, such as integrated payroll, enrollment platforms, benefits administration, and Human Resource Information Systems. We keep you out of the penalty zone by advising you and providing solutions to meet your ERISA and Affordable Care Act (ACA) requirements, including reporting and distributing notices. We protect your bottom line by providing financially-focused and strategic planning, cost containment strategies, and risk management. We back all of this up with incredible customer service that is with you every step of the way. We are Employee Benefit Services. We are easier, better, smarter.