Our small team is growing fast! If you're upbeat, outgoing and thrive in a fun and high-energy environment, EBS is the place for you! We offer a fun working environment with opportunities for advancement.
Department: Customer Service
Classification: Full-Time (40 hours/week), Salaried, Non-Exempt
Reporting/Accountability
Positions Summary
The role of the Client Care Specialist (CCS) is to address employer health benefit issues as brought up by Employee Benefits Services of Maryland's (EBS) clients, including resolving enrollment and termination issues, claims and appeals, acting as liaison with insurance carriers and third party administrators, works with insurance carriers and TPA's to resolve billing inquires, and answering questions relating to pertinent federal and state legislation, reading and interpreting insurance contract language and regulations. The CCS regularly practices discretionary decision making on a daily basis.
Position Responsibilities
Account Management
Administrative
Continuing Education
Knowledge/Experience Required
Skills and Abilities Required
Physical Requirements/Miscellaneous
This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.
Employee Benefit Services of Maryland, Inc. is an Equal Opportunity Employer.
Department: Sales
Classification: Full-Time (40 hours/week), Commission-Based, Exempt
Contact: Ryan Sullivan, rsullivan@ebs-md.com, 443.438.1147
Position Summary
The Client Advisor will oversee and execute all aspects of the sales cycle. Manage ongoing sales pipeline to ensure business objectives are being met. Responsible for developing, expanding and coordinating new and existing business accounts. Takes a pro-active approach to all aspects of account management and service to clients, ensuring client needs are identified and met, in-line with agreed service standards. Highly motivated, self-starter, goal-oriented, with great organization and customer service skills.
Position Responsibilities:
Account Management
Business Development
Continuing Education
Administrative
Reporting/Accountability
Reports to: Ryan Sullivan
Supervises: N/A
Knowledge/Experience Required
Skills/Abilities Required
Physical Requirements/Miscellaneous
This position description is not intended to be all-inclusive, but to provide a general scope of the position, outlining the primary responsibilities, reporting structure, and knowledge/strengths/abilities required to succeed. It is not a contract.
Employee Benefit Services of Maryland, Inc. is an Equal Opportunity Employer.
Salary, Benefits & Time Off
We want you to stay healthy! In addition to company paid Life, Disability and Telemedicine, we offer a variety of medical plans to choose from, as well as dental and vision plans! You'll have access to a national network of doctors that provides comprehensive coverage when you need it most.
You'll get all the usual holidays off, plus a few you might not expect! We have a flexible vacation policy that allows you to get the rest and relaxation you need to refresh. If you're welcoming a little one, our paid maternal leave offers three months of leave at full pay.
Location & Office
An awesome building located on the picturesque Inner Harbor waterfront is the place we call home! We are within walking distance of the harbor, Federal Hill and more! We even have beach cruisers that you can take out to explore downtown Baltimore. Oh, don't worry about parking. We'll pay for your spot right in the Harbor Court garage.
Food
Our managing partners believe in a healthy organization, so organic, healthy snacks, lunches and drinks are a no-brainer in our kitchen.
Employee experience
The work environment is fun, casual, and collaborative. Life at EBS wouldn't be the same without our free Under Armour Fitness Bootcamps, lunches, happy hours, O's and Raven's games, our annual holiday party, community outreach and so much more! These are just a few ways that we like to celebrate and bond over common interests.
As employee benefits brokers, our core competency is to provide you access to medical, dental, vision, life, disability, and other insurance products. We help you navigate employee benefits through automated technologies that streamline and automate the process, such as integrated payroll, enrollment platforms, benefits administration, and Human Resource Information Systems. We keep you out of the penalty zone by advising you and providing solutions to meet your ERISA and Affordable Care Act (ACA) requirements, including reporting and distributing notices. We protect your bottom line by providing financially-focused and strategic planning, cost containment strategies, and risk management. We back all of this up with incredible customer service that is with you every step of the way. We are Employee Benefit Services. We are easier, better, smarter.
